Terms and Conditions

Clear information on our policies and practices.
Introduction

Introduction

These Terms and Conditions govern your use of Elara’s website and the services we provide as a commercial cleaning and facilities management company. By accessing our website or engaging our services, you agree to comply with these terms.

Who We Are

Elara is a North West–based provider of commercial cleaning and facilities management services. Our registered address is:

Puremaison Limited
Gorstage Lane
Northwich
Cheshire
CW8 2ST

Use of Our Website

• The content on our website is for general information only.
• We may update or change website content at any time without notice.
• You must not misuse our website by introducing viruses, attempting to gain unauthorised access, or using it in a way that could damage Elara’s reputation.

Our Services

• All services are subject to a written agreement or contract tailored to each client.
• Quotations provided are valid for 30 days unless otherwise stated.
• We reserve the right to amend or withdraw a quotation if circumstances change.
• Service delivery will be in accordance with the agreed scope, schedule, and standards set out in the client contract.

Payments

• Invoices are issued monthly unless otherwise agreed.
• Payment terms are 30 days from the date of invoice.
• Late payments may incur interest charges in line with statutory regulations.

Recruitment and Employment

• All Elara staff are employed directly by us – we do not outsource.
• Applicants who submit CVs or applications agree to us holding this data in line with our Privacy Policy.

Liability

• Elara is insured with full public liability and employer’s liability cover.
• We are not liable for indirect or consequential losses that arise from the use of our services or website.
• Nothing in these terms limits liability for death or personal injury caused by negligence.

Intellectual Property

• All content on this website, including logos, text, graphics, and images, is owned by Elara or licensed for use.
• You may not reproduce or distribute content without prior written permission.

Data Protection

Personal data is handled in line with our Privacy Policy, which outlines how we collect, use, and protect information.

Termination of Services

• Either party may terminate a contract by giving written notice in accordance with the terms agreed.
• Elara reserves the right to suspend or terminate services if terms are breached.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Call: 0345 600 3008
Email: cleanteam@elaragroup.co.uk