Privacy Policy
How Elara handles and protects your personal information.
Introduction
At Elara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we store and protect the information you provide when communicating with us.
Who We Are
Elara provides commercial cleaning and facilities management services across the North West. We act as the data controller of any personal information you provide to us.
Information We Collect
We may collect the following types of information:
- Your name, email address, phone number, and company details when you contact us or fill in a form on our website
- Recruitment details, such as CVs or applications, if you apply for a role with Elara
- Information provided during client onboarding, including billing details and site access information
- Technical data, such as your IP address, browser type, and website usage, via cookies and analytics
How We Use Your Information
We use personal information to:
- Respond to your enquiries and provide requested services
- Manage and deliver contracts with our clients
- Process job applications and manage recruitment
- Communicate with you about updates, opportunities, or company news (if you have opted in)
- Improve our website and services through analytics
Legal Basis for Processing
We process your information based on:
- Contractual necessity (to deliver services)
- Legal obligations (such as record-keeping and compliance)
- Legitimate interests (to operate and improve our business)
- Consent (for marketing communications)
Sharing Your Information
We do not sell your data. We only share information when necessary to deliver our services (for example, with trusted suppliers, IT providers, or regulatory authorities, and only under strict agreements that protect your data.)
Data Retention
We keep your information only as long as necessary for the purposes set out above, or as required by law. Recruitment data is typically retained for up to 12 months unless otherwise agreed.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing at any time
- Object to or restrict processing under certain circumstances
- To exercise your rights, please contact us
Cookies
Our website uses cookies to provide a better browsing experience and to understand how visitors use our site. You can manage or disable cookies through your browser settings.
How We Protect Your Data
We use secure systems, restricted access, and staff training to keep your personal data safe. We regularly review our processes to maintain high standards of data protection.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Call: 0345 600 3008
Email: cleanteam@elaragroup.co.uk
Puremaison Limited
Gorstage Lane
Northwich
Cheshire
CW8 2ST
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, with the updated date shown at the top of the page.