Frequently Asked Questions
Quick answers to help you to better understand our services.
We know choosing a cleaning and facilities partner comes with questions and we’re here to make things simple.
Below you’ll find answers to some of the most common queries about our commercial cleaning and facilities management services.
Services
What types of businesses do we work with?
We work with offices, healthcare, education, retail, manufacturing, construction, leisure, and more across the North West.
Does Elara offer one-off cleans as well as regular contracts?
Yes. While most clients choose ongoing contracts, we can also provide one-off or project-based cleans.
Can Elara provide cleaning outside of regular office hours?
Yes. We work around your schedule, including early mornings, evenings, and weekends.
Can I book a clean at short notice?
Yes, subject to availability. Get in touch and we’ll do our best to help.
Can I provide my own products?
Yes, but most clients prefer us to supply our eco-friendly and professional-grade products.
Contracts & Process
How are your needs fully scoped?
We visit your site, discuss your requirements in detail, and create a tailored cleaning plan that meets your workplace’s specific needs.
How do we cover leaves and absences?
We have a reliable pool of trained staff ready to step in, ensuring your service continues without disruption.
Does Elara have a minimum contract length?
Yes, but it depends on the service. We’ll always be clear upfront about our terms and options.
How often will you visit?
That depends on your contract. We’ll agree on a tailored schedule that works best for your business.
Sustainability & Standards
What sustainability procedures do we follow?
We use eco-friendly products, reduce waste, and continually improve our energy and water efficiency.
What accreditations do we have?
We hold Construction Skills Certification Scheme (CSCS), ISO 9001, ISO 45001, ISO 14001, AVETTA accreditations an IOSH training.
Trust & Team
How do I know your cleaners are trustworthy?
All of our staff are employed directly by Elara, which means they are all fully vetted, trained, and supported by our management team.
What insurance do Elara have?
We carry full public liability and employer’s liability insurance for complete peace of mind.
What information do I need to provide when I first contact you?
Just a few details about your site, the type of cleaning you need, and your preferred schedule.
Quotes & Payments
How do I get a quote?
Simply fill out our enquiry form or call us, and we’ll arrange a visit to provide a tailored, no-obligation quote.
How much does your service cost?
Costs vary depending on site size, frequency, and requirements. We’ll give you a tailored quote with clear pricing.
General
What areas do you cover?
We operate across the North West, within a 30-minute radius of our headquarters in Northwich.
What are your office opening hours?
Our office is open Monday to Friday, 9am to 5pm, but we operate outside of these hours to provide services when our clients need them most.
Didn’t find the answer you were looking for?
Get in touch with our team. We’re happy to help and would love to hear from you.
